Senior Customer Support Specialist & Engagement Expert

We are searching for a versatile Senior Customer Support Specialist & Engagement Expert to fuel our customer support narrative while turbocharging our communication strategies. This role is not just about creating engaging content, it's about sparking conversations, fostering relationships, and igniting the passion in our community. You'll be the voice of our brand, the trainer, and the champion of our users.
 

You'll need to be located in North, Central or South America because business hours will be PST & EST  time!

Key Responsibilities: 

• Create and Ignite: Develop engaging, innovative content that ignites curiosity and establishes a genuine connection with our audience. Distill complex information into clear, concise, and engaging takeaways that enhance learning and retention for AmpiFire users.

• Tune In and Speak Up: Proactively listen to our communities, engaging in conversations, addressing their needs, and amplifying their voices across our social media platforms.

• Train and Inspire: Develop compelling training materials to educate our members and empower them to take full advantage of our content marketing services.

• Optimize and Refine: Regularly review and optimize our members' area content, ensuring it is fresh, relevant, and of the highest quality.

• Drive Brand Success: Use your flair for written communication and attention to detail to drive our customers' success

• Be a Brand Champion: Live and breathe our brand values, ensuring every interaction is an authentic representation of our brand, creating excitement, and driving engagement.
   
• Create Lasting Relationships: Establish and maintain strong relationships with community members to expand our community.

Required Skills And Experience: 

• Exceptional Written Communication: Ability to break down complex ideas into clear, relatable language.
• Persuasive Tactics: Knows when to use logic or emotion in supporting our community.
• Open and Engaging: Ready to share and receive ideas in a collaborative setting.
• Proactive Researcher: A go-getter who loves delving into new topics to find solutions.
• Curious by Nature: Always eager to learn more and dig deep in customer’s reported issues to find the underlying cause.
• Tech or Marketing Interest: Has some experience or strong interest in internet marketing or tech.
• Social Media Savvy: Has some experience engaging with online communities on Facebook.

Some Copywriting or Coaching Skills: Mid-level abilities in these fields would be considered a big plus.

By joining us, you’ll immerse yourself in a dynamic, supportive team culture that prizes creativity and innovation. You’ll enjoy the room to grow and learn from a team of A players, all while helping our brand reach new heights.

Plus, you’ll have the unique opportunity to directly impact our active community, as well as enjoy a competitive remuneration package that rewards your valuable contribution. 

If this role sounds like the ideal opportunity for you right now - Apply Now!

About us

We're a rapidly growing tech start-up and every person on Our Team matters.

We provide flexible working hours and location independence to ensure a healthy work/life balance so we can all continue to work and grow together.

With over 30+ people across 10+ different countries working with us now, you'll get to interact with a whole host of characters from all walks of life, with many shared values.

AmpiFire grew from a need to “Level The Playing Field” against bigger businesses that bully smaller competitors, even when ‘the little guy’ serves their customers and communities better! So we Empower The Underdog by getting them greater exposure and attention online – allowing them to spread their message in a way that really has an impact and lets them grow.

That is Our Mission – and that will be the noble cause you become part of (and get rewarded for) when you join us.

What to expect from the Hiring Process:

• Round 1 - We review your application to see if you meet the initial requirements for this role. Please note that if you do not complete the questions we will be unable to proceed with your application beyond this stage
• Round 2 - You will have to complete a cognitive test to evaluate the match between your profile and the company's profile
• Round 3 - You will have to do a 3-step assessment 
• Round 4 -  You will have a video interview with our CSS Manager
• Round 5  - You will have to do a personality test
• Round 6 - You will have a chat with our CEO

IMPORTANT:
All further communication regarding the hiring process will be conducted exclusively via email.
To ensure that you don't miss any important updates, feedback, or instructions, we kindly request that you check your email regularly, including your spam or junk folders. Thank you for your attention to this matter. We appreciate your cooperation.

Job Types: Full-time, Contract

Salary: $1,500 - $3,000 / month